When requesting assistance, please be sure to provide all necessary information needed to resolve your particular problem.
Examples: course ID, eID, assignment name, gradebook column title, etc.

Need help or want to report a problem?

• Technical Issues
  • Call the IT Support Center: 804-828-2227
  • Submit a ticket: VCU help request ticket

• Canvas Issues
  
  • Vendor Support Portal (including a 24/7 support Hotline, chat, and ticket submission): Access 24/7 Vendor Support
  • If for any reason you are unable to login to Canvas, call the IT Support Center: 804-828-2227 (press #3 to access 24/7 Vendor Support)
  • VCU's Email Support: lsrequest@vcu.edu

• Kaltura Issues
  • Call the IT Support Center: 804-828-2227
  • Submit a ticket: VCU help request ticket
  • Email: lsrequest@vcu.edu