When requesting assistance, please be sure to provide all necessary information needed to resolve your particular problem.
Examples: course ID, eID, assignment name, gradebook column title, etc.

Need help or want to report a problem?

• Technical Issues
  • Call the IT Support Center: 804-828-2227
  • Submit a ticket: VCU help request ticket

• Canvas Issues
  • Canvas 24/7 Vendor Support for VCU: Support Hotline: 1 (877) 636-1744
  • Support Portal: Access Vendor Support
  • Email: lsrequest@vcu.edu

• Kaltura Issues
  • Call the IT Support Center: 804-828-2227
  • Submit a ticket: VCU help request ticket
  • Email: lsrequest@vcu.edu