Request Help/Report a problem
When requesting assistance, please be sure to provide all necessary information needed to resolve your particular problem.
Examples: course ID, eID, assignment name, gradebook column title, etc.
Need help or want to report a problem?
- Technical Issues
- Call the IT Support Center: 804-828-2227
- Submit a ticket: VCU help request ticket
- Canvas Issues
- Canvas 24/7 Vendor Support for VCU: Support Hotline: 1 (877) 636-1744
- Support Portal: Access Vendor Support
- Email: lsrequest@vcu.edu
- Kaltura Issues
- Call the IT Support Center: 804-828-2227
- Submit a ticket: VCU help request ticket
- Email: lsrequest@vcu.edu

