Request Help/Report a problem

When requesting assistance, please be sure to provide all necessary information needed to resolve your particular problem.
Examples: course ID, eID, assignment name, gradebook column title, etc.

Need help or want to report a problem?

  • Technical Issues
  • Canvas Issues
    • Vendor Support Portal (including a 24/7 support Hotline, chat, and ticket submission): Access 24/7 Vendor Support
    • If for any reason you are unable to login to Canvas, call the IT Support Center: 804-828-2227 (press #3 to access 24/7 Vendor Support)
    • VCU's Email Support:
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