Have a Canvas question?
Canvas 24/7 Vendor Support

Have a general IT issue?
VCU IT Support Center,

Need hands-on help with
Canvas or Kaltura?

Request Virtual 1:1 or Group Technical Training

Access Canvas 24/7 Vendor Support

For assistance, your first point of contact is Canvas 24/7 Vendor Support located within the Canvas Help Menu.

  1. Click the "Chat Now!" link; this is the quickest way to get in touch with support.
  2. Call the Canvas Support Hotline - The full number can be access upon logging into Canvas (see image below)
  3. Report a Problem; this will submit a ticket.

Note: If for any reason you are unable to login to Canvas, call the IT Support Center: 804-828-2227 (press #3 to access 24/7 Vendor Support)

Access 24:7 Vendor Support