Kaltura Support
Please note:
Category 1 content should no longer reside in Kaltura. Category 1 content is any content that contains patient data or confidential information. For more details about what data can and cannot be stored in the cloud you may refer to the DMS: http://go.vcu.edu/dms
Request Kaltura Assistance
Contact the IT Support Center or send an email to lsrequest@vcu.edu. Be sure to include the following information so that we can most efficiently assist you:
- Video URL (Optional) - The course ID of the course where it is embedded.
- Expected Behavior
- Current Behavior - Describe what is happening that is not as expected.
- When did the issue start?
Copyright Compliance Policy
Technology Services does not support or endorse the use of Zoom, Kaltura Capture Space or other University-hosted services to record, transmit, or disseminate copyrighted material without the express consent of its owner(s). Faculty and staff are encouraged to always use personally acquired streaming accounts from services such as Netflix in a manner consistent with the agreed-upon terms of use.
For more information on university copyright policies see the VCU Libraries' Research Guide to Copyright for Faculty.
Kaltura Resources
- Kaltura Learning Center
- Kaltura Community
- Kaltura Releases
- Kaltura Office Hours Signup - Open forums led by the Kaltura team where you can ask questions and join general discussions