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Canvas Elevated Access Agreement

Access must be approved and justified by a supervisor, School Dean, Departmental Administrator, or equivalent. Access will be granted to Sub-Accounts deemed necessary for your role. If the VCU Learning System LMS administrators determine your needs can be met by using course level roles, your request may be denied as an LMS administrator offers alternative means to meet your need. 

If granted elevated access, the agreement is valid for one year. Upon 60 days from the date the agreement will be expiring, the user with elevated access will receive a reminder email that their access will be expiring in sixty days and they will need to submit a new agreement. Further reminders are sent at thirty days, fourteen days, and three days. Upon expiration, elevated access will be immediately revoked. 

DocuSign Process

You can request access via Docusign form found at this link

Upon signing into DocuSign and viewing the template, select the "USE" button at the top of the template. The DocuSign process can be initiated by either the Authorized Approver or the Requestor, but the signing order must be as it is in the template. 

Agreements will be evaluated within 5 business days upon submittal. 

Click the USE button under the DocuSign Template

You will be presented with a form to fill in two (2) recipients. 

Recipient 1: Authorized Approver | Recipient 2: RequestorSigner 1: Authorized Approver

The Authorized Approver is the person who will justify the business need for the access elevation, as well as lay out expectations with the access, and they will be the ones who select the level of access being requested. This person can be a Supervisor, School Dean, Departmental Administrator, IT Director, or equivalent. This is the person who is taking responsibility for the Requestor's access to ensure they have the proper authorization, remain in compliance, and is accountable for this request. 

Signer 2: Requestor 

This is the person who's elevated access is being requested. They must agree to the terms on the form, as well as the justification and expectations created by the Authorized Approver.


The VCU Learning Systems team will notify you if your access will be granted or denied via Email. 

Please leave the Email templates as they are. Once you determine the signers, click the "Send" button in the lower right corner. 

Roles available

Sub-Account Admin

This is the highest level permission available to departmental administrators. This role allows you to manage users and courses within your sub account. This role will be granted on a limited basis as it provides access to sensitive student information, including access reports and grades.

Course Designer

This level of access gives the user elevated access to all courses within a Sub-Account, but does not give access to view user grades and more sensitive data contained within courses/sub-accounts. This role is to facilitate course designers who need access to multiple courses in a sub-account, but who do not need to view student information. 

Course Coordinator

This level of access gives elevated rights within a sub-account to assign course roles such as, such as Instructors,Teaching Assistants (TA’s), instructional designers.


This role allows the admin to view User Information, Course Enrollments, and Course Availability. This role is appropriate for individuals providing basic support assistance to customers within their sub-account or across multiple sub-accounts (i.e. confirming account creation, enrollments, and whether or not a course has been published).

Training Requirements

***New role specific training is being developed. Training is currently required only for the Sub-Account Admin role.***

If you would like to schedule a consultation with a Canvas Admin, please email LSRequest@vcu.edu

In order to be granted sub-account admin access, you must first take the following training offerings:

  • Being An Everyday Admin
  • Assessment Tools for Admins

Note: Both sessions are live, meaning it is led by a Canvas Instructure (LMS vendor) trainer and you will have to sign up for the training on the next available time slot.

It is required that users complete these training sessions in order to be granted Sub-Account Admin privileges.

To access either of these training options, you must first login to Canvas. 

Once logged into Canvas, click on Help in your Global Navigation and select the Canvas Training Services Portal link.

TSP Link

You must click Authorize in order to grant access to your account.

Select the Offerings & Pathways tab [1] enter the title "Being an Everyday Admin" and "Assessment Tools for Admins" in the search bar [2]. Click on the training you are looking for [3].

TSP Offerings_Pathways_Search Bar

TSP Being an Everyday AdminTSP Assessment Tools for Admins